Documentation
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About Creative Elements
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Subscription system
- How to purchase a subscription package
- How to update the subscription package?
- Is Creative Elements is auto-renewal?
- How to cancel the subscription auto-renewal process?
- What is the benefit of the subscription packages?
- Payment method
- Payment error message
- Card declined or Card is not supported:
- Indefinite or Failed to acquire:
- Incorrect zip/postal code:
- The action has expired, There is an issue connecting to your bank, or Network Error:
- There are insufficient funds on the card:
- Validation was unsuccessful
- The VAT number format is incorrect or The VAT number does not have the necessary format for the country specified
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Rejected and declined payments
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Usage of elements
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Licensing
The VAT number format is incorrect or The VAT number does not have the necessary format for the country specified
Please provide your VAT/TIN/GSTIN/tax identification number without any country code letters. Depending on the nation you pick, our system will add the letters if necessary.
How can we help?
Contact us and we'll get back to you as soon as possible