Documentation
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About Creative Elements
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Subscription system
- How to purchase a subscription package
- How to update the subscription package?
- Is Creative Elements is auto-renewal?
- How to cancel the subscription auto-renewal process?
- What is the benefit of the subscription packages?
- Payment method
- Payment error message
- Card declined or Card is not supported:
- Indefinite or Failed to acquire:
- Incorrect zip/postal code:
- The action has expired, There is an issue connecting to your bank, or Network Error:
- There are insufficient funds on the card:
- Validation was unsuccessful
- The VAT number format is incorrect or The VAT number does not have the necessary format for the country specified
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Rejected and declined payments
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Usage of elements
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Licensing
There are insufficient funds on the card:
It does not always indicate that the funds are insufficient; it might also mean that your card is not set up for regular payments or that your bank does not accept payments in a foreign currency.
How can we help?
Contact us and we'll get back to you as soon as possible